1. Introduction
At Unicode Systems Private Limited, we are committed to providing timely and efficient delivery of our digital products and services. This Shipping & Delivery Policy ("Policy") explains the methods, timelines, and other relevant information regarding the delivery of our digital products and services. By purchasing from us, you agree to the terms stated in this Policy.
2. Delivery Methods
2.1 Digital Products
All digital products, including software, e-books, licenses, and other downloadable content, are delivered electronically. Upon purchase, you will receive the digital product via one or more of the following methods:
- Email Delivery: You will receive an email containing a download link, license key, or access instructions for the digital product. The email will be sent to the email address you provided during the purchase process.
- Account Downloads: Digital products may be available for download directly from your account on our website. After completing your purchase, log in to your account and navigate to the "Downloads" or "My Products" section to access your digital products.
- In-App Delivery: Some digital products may be delivered directly within our software or mobile applications. You will receive instructions within the app on how to access and use your purchased digital product.
2.2 Services
Our services, including consulting, support, and online training, are delivered through various channels depending on the nature of the service purchased:
- Email Communication: Service details and any necessary materials or instructions will be sent to the email address you provided during the purchase process.
- Online Platforms: Access to online services such as webinars, training sessions, and support forums will be provided through secure links or login credentials.
- Scheduled Sessions: For live services such as consulting or support, appointments will be scheduled in advance, and details will be communicated via email.
3. Delivery Timeframes
3.1 Digital Products
Digital products are typically available for download or access immediately after your purchase is confirmed. However, in some cases, there may be a short delay due to processing times or technical issues.
- Immediate Delivery: Most digital products will be available for immediate download or access once the purchase is completed.
- Delayed Delivery: In rare cases, delivery may take up to 24 hours. If you have not received your digital product within 24 hours, please contact our support team for assistance.
3.2 Services
The delivery timeframe for services varies depending on the nature of the service purchased:
- Instant Access: Some services, such as access to online platforms or digital materials, are available immediately after purchase.
- Scheduled Delivery: Services that require scheduling, such as consulting or training sessions, will be delivered at the agreed-upon times. You will receive confirmation and details via email.
4. Delivery Issues
4.1 Incorrect Email Address
If you provide an incorrect email address, you may not receive the digital product or service details. Please ensure that your email address is correct before completing your purchase. If you realize that you have provided an incorrect email address, please contact us immediately to update your information.
4.2 Non-Receipt of Email
Check your spam or junk folder if you do not see the delivery email in your inbox. If you still cannot locate the email, please contact our support team for assistance.
4.3 Download Problems
If you experience any issues downloading or accessing your digital product, please contact our support team. We will assist you in resolving the issue as quickly as possible.
4.4 Service Access Issues
If you encounter any problems accessing or using our services, please contact our support team. We will work with you to resolve the issue promptly.
5. Refunds and Cancellations
Due to the nature of digital products and services, all sales are final, and we do not offer refunds or exchanges. If you encounter any issues with your digital product or service, please contact our support team for assistance.
6. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time. If we make significant changes, we will notify you by posting the new Policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the new Policy.
7. Contact Us
If you have any questions or concerns about this Shipping & Delivery Policy, please contact us at:
Unicode Systems
2nd Floor, Agile heights,
Ring Road, Lucknow,
UP, India 226022
Email: info@unicodesystems.in
---
Last Updated: 27-05-2024
By purchasing digital products and services from us, you acknowledge that you have read, understood, and agree to this Shipping & Delivery Policy.